State-of-the-art
AI Digital Assistant.
Ava is the latest generation of AI powered conversational assistant. You can use Ava to talk to your customers, connect to a live agent in a contact center, deploy internally for knowledge storage and interaction, and other roles.
Digital Assistant Roles
Customize Digital Assistant
Through our Managed Business Services (MBS) program, all our digital assistants are customized to work with your business processes and knowledgebase. This means a deployed digital assistant works for the benefit of your business, just like another (virtual) employee.
The customization is an on-going process. As new information in the form of customer interactions and revised business processes and skills develop, we incorporate the same into your business knowledgebase and re-train the digital assistant.
In addition to above, we are constantly developing new skills which gets incorporated through MBS, if applicable.
Develop Digital Assistant
For sufficiently unique requirements, we can develop brand new digital assistant that can incorporate unique skill sets such as data, pre-processing, post-processing, security and storage, and integration with 3rd party tools.
We can do the above at cost and keep the overall development costs low because our business model is to get revenues from service usage. This means your startup costs are low and scale as you go.
We can combine omni-channel capabilities to integrate Voice, SMS, Chat, Social Media and other channels as required.